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Reports

Overview​

The Reports module provides access to operational, inventory, performance, and management information collected and managed by ITOSS. Reports enable users to analyze the monitored environment, review configuration data, evaluate service performance, and support operational and business decision-making.

Access​

The Reports module is available through the Explore section of the ITOSS interface. Authorized users can access reporting capabilities according to the permissions associated with their assigned roles.

Report Organization​

Reports are organized into categories based on their area of interest. This structure simplifies information discovery and allows users to focus on specific operational domains.

Typical report categories include:

  • Managed entities
  • Infrastructure components
  • Metrics and performance indicators
  • Operational events
  • Service management activities
  • Inventory and configuration information

Each category provides a different perspective of the monitored environment and supports specific operational use cases.

ITOSS Reports​

The ITOSS report category provides visibility into managed entities and operational components maintained within the platform.

Available Information​

Reports may include:

  • Entity inventories
  • Component inventories
  • Relationship mappings
  • Configuration data
  • Operational attributes
  • Management metadata

These reports support operational administration, environment documentation, and configuration review activities.

Report Security and Access Control​

Reports can be assigned to specific security roles, allowing organizations to control access to operational and business information. Users can access only the reports authorized for their assigned role.

This mechanism supports:

  • Information segregation
  • Operational responsibility alignment
  • Security policy enforcement
  • Controlled access to sensitive data

Report Customization​

All reports can be customized by ITOSS administrators to meet organizational requirements.

Customization capabilities may include:

  • Data selection
  • Column configuration
  • Filtering criteria
  • Presentation format
  • Report scope
  • Audience-specific views

This flexibility enables organizations to align reporting capabilities with operational and business objectives.

Statistical and Technology-Oriented Reports​

Reports containing statistical information are commonly organized by technology domain. This approach facilitates focused analysis of operational and performance data.

Analysis Areas​

Technology reports may be used to evaluate:

  • Performance
  • Availability
  • Capacity
  • Operational health
  • Service quality indicators
  • Technology-specific metrics

Operational Scope​

Statistical reports can be generated for specific operational scopes, including:

  • Companies
  • Customers
  • Locations
  • Sites
  • Business units
  • Operational domains

This capability enables targeted analysis and supports trend identification, service evaluation, capacity planning, and operational decision-making.

Export and Distribution​

Reports support multiple output formats for integration with external analysis processes and management reporting activities.

CSV Export​

Reports can be exported in CSV format for:

  • Data analysis
  • External processing
  • Spreadsheet integration
  • Business intelligence tools
  • Data archival

HTML Output​

Reports can also be generated in HTML format, providing a presentation-oriented view suitable for:

  • Operational reviews
  • Executive reporting
  • Management presentations
  • Report distribution through web-based channels

HTML reports deliver a structured and professional representation of report data.

Key Benefits​

  • Centralized access to operational information
  • Role-based report availability
  • Support for inventory and configuration management
  • Technology-focused performance analysis
  • Flexible report customization
  • Multiple export formats
  • Improved visibility of monitored environments
  • Support for operational and business decision-making