Focused on IT Service Providers
Managed Service Providers
Ideal for IT providers for a deep operational management of their clients
- Native multi-tenant
- Per-client visibility
- Role-based access
- Centralized operations
v8.4 · Now availableNo license fees
Operate IT products with ease.
Complete customer visibility into infrastructure performance with effortless deployment.
Built on based on open and modern technologies.
JAVA · Spring BootAngularPostgreSQLTimescaleDBDockerKubernetesOpenAPI
Platform
Operate IT products with easy.
ITOSS gives IT service providers everything they need to run their clients' operations — metrics, automation, reporting and SAP, working together with shared data and real-time context.
Framework for developing IT tasks
IT Framework
Processing key metrics, automatizes notifications, corrective actions, reporting and other operation tasks
- Key metric processing
- Automated notifications
- Corrective actions
- Built-in reporting
Simple implementation, flexible, and scalable
Scalable
Microservices-based architecture, ready to use in just minutes
- Microservices architecture
- Ready in minutes
- Horizontally scalable
- Flexible deployment
Operation management through custom control panels
Control Panels
Ideal for operation centers with diverse management and support profiles
- Custom control panels
- Operation-center ready
- Multiple profiles
- Management + support views
SAP BASIS ready and more
SAP BASIS
Includes interfaces and knowledge for SAP ecosystem management, Linux, Windows and most database vendors
- SAP ecosystem ready
- Linux · Windows
- Most DB vendors
- Prebuilt interfaces
Capabilities
Complete operation.
ITOSS centralizes operational data, metrics, events, notifications, and customer information into a single platform, giving IT teams and service providers complete visibility across their managed environments.
Real-time KPI processing
KPI Processing
Transform operational data into actionable insights with real-time KPI calculation, threshold evaluation, trend analysis, and service health monitoring.
- Real-time KPI evaluation
- Threshold-based monitoring
- Trend and capacity analysis
- Service health indicators
End-to-end life cycle management
Life Cycle Management
Track and govern every stage of a technology product's lifecycle. From initial delivery to operational support, maintenance activities, service retirement, and end-of-life, ITOSS provides a complete operational record with ownership, timestamps, and historical traceability.
- End-to-end lifecycle visibility
- Product status evolution
- Historical traceability
- Activity ownership tracking
- Audit-ready records
- Service lifecycle governance
Precise activity tracking
Activity Tracking
ITOSS provides a unified operational timeline for each managed technology component, capturing lifecycle changes, support team annotations, automated and manual operational actions, alert-driven activities, and related service tickets. This historical record enables efficient troubleshooting, operational analysis, and service governance.
- Unified component timeline
- Lifecycle transition records
- Support notes and annotations
- Alert-related operational events
- Linked ticketing records
- End-to-end operational traceability
Smart operations
Operational Task Automation
Schedule and automate operational tasks across managed technology components. ITOSS enables recurring and event-driven activities to reduce manual effort, improve operational consistency, and ensure critical tasks are executed on time.
- Scheduled operational tasks
- Recurring maintenance activities
- Event-driven task execution
- Reduced manual effort
- Operational consistency
- Automated task tracking
Live Operational CMDB
Customer Operational Database
TOSS creates a connected operational ecosystem where customers, technology products, and support teams are linked through a common operational data model. This enables operators and managers to understand the current operational state, historical evolution, support activities, alerts, incidents, and business impact from a single place.
- Connected customer ecosystem
- Product and component relationships
- Support structure visibility
- Current operational state
- Historical operational information
- Comprehensive operational reality
Performance, configuration & security
Performance, Capacity & Configuration Management
Support performance, capacity, configuration, and security configuration management processes across managed technology components. ITOSS provides operational visibility, historical information, traceability, compliance controls, and customer-focused reporting capabilities required to maintain reliable, secure, and efficient technology services.
- Performance management
- Capacity management
- Configuration management
- Security configuration assurance
- Compliance monitoring
- Custom customer reporting
- Operational traceability
Let's talkOperating IT for multiple clients?
Operating IT for multiple clients?
We'll show you how ITOSS scales with you.
Book a 30-minute guided demo with a consultant. We'll walk you through real MSP use cases and how they'd apply to your operation.
● No licensing costs · Deploy with docker compose · Multi-tenant by design