Manage technology products through a unified operational model that connects lifecycle management, automation, KPIs processing, operational activities, and Service Management processes.
ITOSS is an extensible operational framework that enables organizations to manage diverse technology products through a common operational model. It provides the building blocks required to develop, and scale technology management solutions.
Operate and support multiple customers from a single operational platform.
Incorporate and manage diverse technology products through a common operational framework.
Built on proven open technologies and modern architectural principles.
Manage diverse technology products through a common operational language.
ITOSS includes operational knowledge and management models for common technology platforms, including SAP, Linux, Windows, databases, and enterprise infrastructure.
ITOSS centralizes operational data, metrics, events, notifications, and customer information into a single platform, giving IT teams and service providers complete visibility across their managed environments.
ITOSS transforms operational data into actionable intelligence by collecting, calculating, and evaluating KPIs in real time. Configurable rules and conditions enable the platform to determine operational states and automatically trigger notifications, populate control panels, and feed Service Management processes.
ITOSS creates a connected operational ecosystem where customers, technology products, and support teams are linked through a common operational data model. This enables operators and managers to understand the current operational state, historical evolution, support activities, alerts, incidents, and business impact from a single place.
Provide the operational intelligence required to support Incident, Performance, Capacity, Configuration, and Service Reporting processes. ITOSS consolidates operational data, lifecycle information, KPIs, and managed component information into a single source of operational context.
Track and govern every stage of a technology product's lifecycle. From initial delivery to operational support, maintenance activities, service retirement, and end-of-life, ITOSS provides a complete operational record with ownership, timestamps, and historical traceability.
Schedule and automate operational tasks across managed technology components. ITOSS enables recurring and event-driven activities to reduce manual effort, improve operational consistency, and ensure critical tasks are executed on time.
ITOSS provides a unified operational timeline for each managed technology component, capturing lifecycle changes, support team annotations, automated and manual operational actions, alert-driven activities, and related service tickets. This historical record enables efficient troubleshooting, operational analysis, and service governance.
Book a 30-minute guided demo with a consultant. We'll walk you through real MSP use cases and how they'd apply to your operation.