Focused on IT Service Providers
Managed Service Providers
Ideal for IT providers for a deep operational management of their clients
- Native multi-tenant
- Per-client visibility
- Role-based access
- Centralized operations
v8.4 · Now availableNo license fees
Operate IT products with ease.
Complete customer visibility into infrastructure performance with effortless deployment.
Built on based on open and modern technologies.
JAVA · Spring BootAngularPostgreSQLTimescaleDBDockerKubernetesOpenAPI
Platform
Operate IT products with ease.
ITOSS gives IT service providers everything they need to run their clients' operations — metrics, automation, reporting and SAP, working together with shared data and real-time context.
Framework for developing IT tasks
IT Framework
Processing key metrics, automatizes notifications, corrective actions, reporting and other operation tasks
- Key metric processing
- Automated notifications
- Corrective actions
- Built-in reporting
Simple implementation, flexible, and scalable
Scalable
Microservices-based architecture, ready to use in just minutes
- Microservices architecture
- Ready in minutes
- Horizontally scalable
- Flexible deployment
Operation management through custom control panels
Control Panels
Ideal for operation centers with diverse management and support profiles
- Custom control panels
- Operation-center ready
- Multiple profiles
- Management + support views
SAP BASIS ready and more
SAP BASIS
Includes interfaces and knowledge for SAP ecosystem management, Linux, Windows and most database vendors
- SAP ecosystem ready
- Linux · Windows
- Most DB vendors
- Prebuilt interfaces
Capabilities
Complete operation.
ITOSS centralizes operational data, metrics, events, notifications, and customer information into a single platform, giving IT teams and service providers complete visibility across their managed environments.
Real-time KPI processing
KPI Processing
ITOSS transforms operational data into actionable intelligence by collecting, calculating, and evaluating KPIs in real time. Configurable rules and conditions enable the platform to determine operational states and automatically trigger notifications, populate control panels, and feed Service Management processes.
- Real-time KPI evaluation
- Threshold-based monitoring
- Trend and capacity analysis
- Service health indicators
- Operational state monitoring
- Automated notification triggering
End-to-end life cycle management
Life Cycle Management
Track and govern every stage of a technology product's lifecycle. From initial delivery to operational support, maintenance activities, service retirement, and end-of-life, ITOSS provides a complete operational record with ownership, timestamps, and historical traceability.
- End-to-end lifecycle visibility
- Product status evolution
- Historical traceability
- Activity ownership tracking
- Audit-ready records
- Service lifecycle governance
Precise activity tracking
Activity Tracking
ITOSS provides a unified operational timeline for each managed technology component, capturing lifecycle changes, support team annotations, automated and manual operational actions, alert-driven activities, and related service tickets. This historical record enables efficient troubleshooting, operational analysis, and service governance.
- Unified component timeline
- Lifecycle transition records
- Support notes and annotations
- Alert-related operational events
- Linked ticketing records
- End-to-end operational traceability
Smart operations
Operational Task Automation
Schedule and automate operational tasks across managed technology components. ITOSS enables recurring and event-driven activities to reduce manual effort, improve operational consistency, and ensure critical tasks are executed on time.
- Scheduled operational tasks
- Recurring maintenance activities
- Event-driven task execution
- Reduced manual effort
- Operational consistency
- Automated task tracking
Live Operational CMDB
Customer Operational Database
ITOSS creates a connected operational ecosystem where customers, technology products, and support teams are linked through a common operational data model. This enables operators and managers to understand the current operational state, historical evolution, support activities, alerts, incidents, and business impact from a single place.
- Connected customer ecosystem
- Product and component relationships
- Support structure visibility
- Current operational state
- Historical operational information
- Comprehensive operational reality
Performance, configuration & security
Service Management Intelligence
Provide the operational intelligence required to support Incident, Performance, Capacity, Configuration, and Service Reporting processes. ITOSS consolidates operational data, lifecycle information, KPIs, and managed component information into a single source of operational context.
- Automated incident initiation
- Performance management insights
- Capacity planning support
- Trusted configuration data
- Security assurance visibility
- Customer-tailored reporting
Let's talkOperating IT for multiple clients?
Operating IT for multiple clients?
We'll show you how ITOSS scales with you.
Book a 30-minute guided demo with a consultant. We'll walk you through real MSP use cases and how they'd apply to your operation.
● No licensing costs · Deploy with docker compose · Multi-tenant by design